Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("User", "you", or "your") and F-T srl ("Company", "we", "us", or "our"), a company registered under the laws of Italy with registered office at Via Bianca di Savoia 17, 20122 Milan, governing your access to and use of the SWEETPAL mobile application (the "App") and all related services.

By creating an account, accessing, or using the App, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree with any part of these Terms, you must not use the App.

2. What SWEETPAL Is

SWEETPAL is a personal diary and memory assistant designed for people who manage diabetes in their daily lives.

Think of SWEETPAL as an intelligent journal. You record your daily experiences — what you ate, your blood glucose readings, your insulin doses, your physical activities, your notes and observations. SWEETPAL stores these entries and, through AI-powered recall, helps you remember what has happened in the past when it is contextually relevant to your present situation.

The key principle is simple: the more you tell SWEETPAL, the more it can recall for you. If you log a pizza dinner tonight, SWEETPAL can remind you what happened the last three times you had pizza — what you recorded, how you felt, what readings followed. It draws exclusively from your own history, using mathematical calculations and contextual matching to surface relevant past entries.

SWEETPAL looks backward, never forward. It tells you what happened, not what will happen.

3. What SWEETPAL Is Not

SWEETPAL IS NOT A MEDICAL DEVICE. IT IS NOT CLASSIFIED, REGISTERED, OR INTENDED AS A MEDICAL DEVICE UNDER ANY APPLICABLE REGULATION, INCLUDING EU REGULATION 2017/745 (MDR).

SWEETPAL does not diagnose conditions, predict outcomes, suggest therapies, calculate insulin doses, or generate any form of medical recommendation. It does not interpret your data in a clinical sense. It does not replace, supplement, or substitute the judgment of a physician, endocrinologist, diabetologist, or any other healthcare professional.

The calculations performed by the App (such as carbohydrate counting based on data you enter) are basic mathematical operations on numbers you provide. They are comparable to what a calculator or a spreadsheet does — the App processes the numbers, but the clinical interpretation of those numbers is entirely your responsibility, ideally in consultation with your healthcare team.

Always consult your doctor or qualified healthcare provider for decisions about your health. If you experience a medical emergency, contact your local emergency services immediately. Never delay seeking medical advice because of information recalled by the App.

4. Eligibility

You must be at least 16 years of age to use SWEETPAL. Users between 16 and 18 years of age must have parental or guardian consent. By using the App, you represent and warrant that you meet these eligibility requirements.

5. User Account

To access SWEETPAL, you must create an account by providing accurate, current, and complete information. You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account.

You agree to notify us immediately of any unauthorized access to or use of your account. We are not liable for any loss or damage arising from your failure to protect your account credentials.

6. Your Diary, Your Data

All entries you record in SWEETPAL — readings, meals, activities, notes — are your personal data. You retain full ownership of your diary content at all times.

By using the App, you grant us a limited license to process your data solely for the purpose of providing the diary and recall service, as described in our Privacy Policy. We do not use your personal diary entries for any purpose other than delivering the service to you.

You may export your data at any time through the App's data export feature. Upon account deletion, your data will be permanently removed in accordance with our Privacy Policy.

The quality of the recall experience depends on you. SWEETPAL can only recall what you have recorded. Incomplete, inaccurate, or inconsistent entries may result in less useful recall. You are solely responsible for the accuracy and completeness of the data you enter.

7. Subscription and Payment

7.1 Subscription Plans

SWEETPAL is offered as a subscription service. Current pricing and plan details are available within the App. Subscription fees are billed on a recurring monthly basis.

7.2 Free Trial

We may offer a free trial period at our discretion. At the end of the trial period, your subscription will automatically convert to a paid subscription unless you cancel before the trial expires.

7.3 Payment

All payments are processed through the applicable app store (Apple App Store or Google Play Store). Payment terms are subject to the policies of the respective platform.

7.4 Cancellation

You may cancel your subscription at any time through your app store account settings. Cancellation takes effect at the end of the current billing period. No refunds are provided for partial billing periods, except as required by applicable law.

7.5 Price Changes

We reserve the right to modify subscription pricing. You will be notified of any price changes at least 30 days in advance. Continued use of the App after a price change constitutes acceptance of the new pricing.

8. Acceptable Use

You agree to use SWEETPAL only for its intended purpose as a personal diary and recall assistant, and in compliance with all applicable laws. You shall not:

• Use the App for any unlawful or fraudulent purpose.
• Attempt to reverse-engineer, decompile, disassemble, or otherwise derive the source code of the App or its AI algorithms.
• Interfere with, disrupt, or place an undue burden on the App's infrastructure.
• Use automated systems or software to extract data from the App.
• Share your account credentials with third parties or allow others to access your account.
• Misrepresent data entered into the App or use the App to generate false records.
• Rely on the App as a substitute for professional medical care, medical devices, or emergency services.

9. Intellectual Property

All intellectual property rights in the App, including but not limited to the software, AI models, algorithms, user interface design, trademarks, logos, and content, are owned by F-T srl or its licensors and are protected by applicable intellectual property laws.

Your subscription grants you a limited, non-exclusive, non-transferable, revocable license to use the App for personal, non-commercial purposes in accordance with these Terms.

10. Disclaimers and Limitation of Liability

10.1 No Medical Reliance

SWEETPAL is a diary and memory tool. You acknowledge and agree that you will not rely on the App for medical decisions. Any health decisions you make are your own responsibility, and we strongly encourage you to always consult with qualified healthcare professionals. The Company accepts no liability for health outcomes related to your use of the App.

10.2 "As Is" Provision

THE APP IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

10.3 Recall Accuracy

The AI recall feature retrieves and presents entries from your own diary history. While we strive to ensure relevance and accuracy in recall, the quality of the output depends on the quality and completeness of the data you enter. We do not guarantee that the recall feature will always surface the most relevant entries or that mathematical calculations will be free of error.

10.4 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, F-T SRL SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF DATA, HEALTH COMPLICATIONS, OR ECONOMIC LOSS, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE APP.

10.5 Maximum Liability

Our total aggregate liability to you for all claims arising from or related to these Terms or your use of the App shall not exceed the total amount you have paid to us in subscription fees during the twelve (12) months immediately preceding the event giving rise to the claim.

11. Indemnification

You agree to indemnify, defend, and hold harmless F-T srl and its directors, officers, employees, and agents from any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or related to your use of the App, your violation of these Terms, or your violation of any rights of a third party.

12. Termination

We may suspend or terminate your access to the App at any time, with or without notice, for conduct that we believe violates these Terms or is harmful to other users, us, or third parties.

You may terminate your account at any time by deleting your account through the App settings. Upon termination, your right to use the App ceases immediately, and your data will be handled in accordance with our Privacy Policy.

13. Changes to These Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes through the App or by email at least 30 days before the changes take effect.

Your continued use of the App after the effective date of any changes constitutes your acceptance of the revised Terms. If you do not agree with the revised Terms, you must stop using the App and cancel your subscription.

14. Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with the laws of the Italian Republic, without regard to its conflict of law provisions.

Any disputes arising out of or in connection with these Terms or your use of the App shall be subject to the exclusive jurisdiction of the courts of Milan, Italy, unless you are a consumer, in which case mandatory consumer protection provisions of your country of residence may apply.

For consumers residing in the European Union, you may also submit disputes to the Online Dispute Resolution (ODR) platform provided by the European Commission at https://ec.europa.eu/consumers/odr.

15. General Provisions

15.1 Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

15.2 Entire Agreement

These Terms, together with the Privacy Policy, constitute the entire agreement between you and F-T srl regarding the use of the App and supersede all prior agreements and understandings.

15.3 Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

15.4 Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations without restriction.

15.5 Force Majeure

We shall not be liable for any failure or delay in performing our obligations due to circumstances beyond our reasonable control, including but not limited to natural disasters, pandemics, war, or disruptions to telecommunications or internet services.

16. Contact Information

For any questions or concerns about these Terms, please contact us at:

F-T srl
Via Bianca di Savoia 17, 20122 Milan, Italy
Email: info@ef-ti.com